HOTS USER GUIDE
INTRODUCTION TO GUEST COMFORT


NB When you first took over the hotel, the facilities were very poor. You may well wish to upgrade them.

You may choose to upgrade the services offered by your hotel by instigating:

Concierge Service
Room/Lounge Service




You may also select the level of guest comfort most appropriate to your hotel in the areas of:

Complimentary Items
In-Room Entertainment





PLEASE NOTE

Staff will not be automatically recruited when you select Concierge Service or Room/Lounge Service. You must ensure that you have adequate staff to cover any extra duties.